Refund policy

Damaged or Defective Items

We want you to be happy with your purchase. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at craftingcouple205@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

If the issue is verified, we will provide a replacement or other appropriate resolution at no additional cost.

Non-Returnable Items

The following items cannot be returned or refunded:

Custom or personalized items
Made-to-order products
Items returned without prior contact
Items damaged due to misuse or improper handling

Shipping Issues

Crafting Couple is not responsible for delays caused by shipping carriers, weather, or incorrect addresses entered at checkout. Please ensure your shipping information is accurate before submitting your order.

Contact Us

If you have any questions about your order, please contact us at:

Email: craftingcouple205@gmail.com